01Send details that change the roofing assessment
Include when the issue appeared, whether water is entering now, the roof type if known, building height, property type and any access limits. A ground-level roof view or photo of the interior stain can be helpful; never climb onto a roof to create photos.
Describe observed conditions rather than climbing onto the roof or attempting to open materials. The request is reviewed for coverage and capability before any visit can be discussed.
02What happens after a roofing request is submitted
The intake is checked for Toronto coverage, roof height, safe access and service fit. If the request can be considered, the next contact confirms what can be inspected, who must authorize access and what information remains missing.
Describe observed conditions rather than climbing onto the roof or attempting to open materials. The request is reviewed for coverage and capability before any visit can be discussed.
03Active interior water needs immediate property protection
Move people and belongings away from the wet area when it is safe, avoid contact with electrical fixtures or sagging ceilings and contact the appropriate emergency service or qualified trade where safety is uncertain. This website does not promise emergency dispatch.
Describe observed conditions rather than climbing onto the roof or attempting to open materials. The request is reviewed for coverage and capability before any visit can be discussed.